| |
San Diego County |
Centre
For Health Care |
| Timely Care and Service: |
|
|
| Received an appointment as soon as wanted |
73% |
91% |
| Received help or advice |
80% |
92% |
| Received urgent care from the office as soon as
wanted |
80% |
91% |
| Received care or test without a problem |
75% |
91% |
| Saw a provider within 15 minutes of the
appointment time |
53% |
75% |
| Office staff were as helpful as the patient
expected |
84% |
97% |
| Saw personal doctor as soon as wanted:
Basic Care |
83% |
94% |
| Saw the doctor as soon as wanted: Urgent
Care |
80% |
88% |
| Saw personal doctor as soon as wanted:
Preventative Care |
84% |
94% |
| Communicating with Patients: |
|
|
| Providers listened carefully |
88% |
97% |
| Providers explanations were understandable |
92% |
98% |
|
Providers showed respect for what the patient
had to say |
90% |
97% |
| Providers spent enough time with the patient |
84% |
96% |
| Coordinating Patient Care: |
|
|
| Other providers had enough information for
diagnosis |
84% |
95% |
| Doctor seemed informed about special care |
70% |
92% |
| Care Rating: |
|
|
| High rating of all health care |
81% |
93% |
